Rescheduling & Cancellation Policy

As a small business, Broad relies on predictable scheduling to keep our community well-served and our shop running smoothly. Our cancellation policy is intended to leave wiggle room for life’s hiccups, while preventing empty appointment slots that could have been filled by waiting customers.

Here's how it works:

• We ask that appointments be cancelled or rescheduled at least 8 hours in advance.
• What if you need to cancel or reschedule your appointment with less than 8 hours notice, due to an emergency or illness? To retain your deposit, please reschedule or cancel your appointment via the link in your booking confirmation email and contact us by email (orders@broadlingerie.com) or phone (647 725 6838) to let us know before 9am on the day of your fitting.
• Booking deposits will be refunded for appointments cancelled at least 8 hours in advance. Refund processing time is approximately 5-10 business days.
• Booking deposits are non-refundable in the case of a no-show or late cancellation.

Thanks for your support, and we hope to see you soon!