Shipping

Currently, Broad Lingerie ships within Canada only. Orders are shipped via Canada Post. Items shipped within Ontario will arrive 2-4 days after processing. Items shipped outside of Ontario will arrive within 5 -7 business days. Please allow for 1-2 days for package processing. No orders are processed on weekends, holidays, or Mondays. You will be advised of any delays.

 

FLAT RATE SHIPPING

FREE SHIPPING!

WITHIN ONTARIO

$12

Orders over $150 before tax

OUTSIDE ONTARIO

$15

Orders over $200 before tax

Shipping t-shirt bras

In order to save on shipping costs we pack our t-shirt bras with the cups folded into each other. For everyday storage we recommend storing this kind of bra “sunny side up” in a drawer, the cups nested with other bras like it. If drawer space isn’t available, you can hang t-shirt bras from a hook or hanger, but even draping them over a chair back will do the trick! The goal is to prevent the cups from being crushed or wrinkled, to preserve their shape and structure and maximize your bra's life.

In-store pickup

Please allow up to 2 business days for your in-store pickup item to be processed. We will notify you by email when your order is ready!

Product availability

Merchandise availability, prices and deals are subject to change without notice. We do our best to fulfill orders as quickly as possible. However, there is the chance that some items, sizes or colours may be out of stock, which may result in a slightly longer than usual delivery time. When your order is processed, you'll receive confirmation verifying receipt of your order and confirming the availability and prices of all items in your order.

Returns & exchanges

We are happy to offer returns, exchanges, or store credit on unwashed, unworn and scent-free bras purchased via our online store within 14 days with receipt present and tags attached.

For health, hygiene and courtesy to future customers, all items with a gusset are final sale. This includes underwear, swimwear bottoms, full swimsuits and bodysuits. Items purchased at a discount and accessories such as bra back extenders and detergent are final sale.

How to make a return

  1. Ensure that the item you wish to return is within our Returns & Exchanges policy
  2. Login into your store account
  3. Your most recent orders will be displayed. Click view to see the order you'd like to return
  4. Click Return Items at the bottom of the page to create the return shipment
  5. Choose the product(s) to return and the quantity and the reason for your return

 

Need help? Email us at info@broadlingerie.com, or give us a call!

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